Refund policy

Custom Order, Shipping & Refund Agreement
  • All Sales Are Final (No Refunds): Due to the hand-crafted, custom, and made-to-order nature of our apparel, blanks, and transfer patches, we do not issue monetary refunds under any circumstances. We only offer replacement remakes for valid production defects.
  • Strict 24-Hour Inspection & Remake Window: Customers must thoroughly inspect all items immediately upon arrival. Any claims for damages, structural defects, missing items, or printing errors must be reported via email to info@theteebtq.com within 24 hours of the carrier's official "Delivered" tracking timestamp and delivery notification.

  • Required Claim Proof: To receive an approved replacement remake, your email must include your original order number and clear, close-up photographs showing the completely unused defect.
  • Altered or Used Items Are Void: We strictly do not replace or remake items that have been worn, washed, cut, or altered by the customer. If a garment is modified or cut in any way after delivery (e.g., cutting running threads manually), your eligibility for a remake is completely void, regardless of the time elapsed.
  • Payment & Materials: All custom orders must be paid in full upfront—no exceptions. This payment is non-refundable as it immediately secures your blank apparel from supplier warehouses and covers essential printing and press materials.
  • Fulfillment & Turnaround Timelines: Work on your items will not start until full payment is received.
    • Ready to Ship Items: Processed and shipped immediately. Delivery takes 3–7 business days for Standard shipping or 2–4 business days for Express.
    • Custom Orders: Require 5–7 business days for hand-crafted production before they are handed to the post office or set out for local delivery. Large custom orders require up to 7 business days.
  • Daily Cutoff Time: Any order placed or paid after 3:00 PM Mountain Time begins processing the following business day, meaning your production or fulfillment countdown starts the next day.
  • Promotions & Input Errors: We are NOT responsible for customer input error regarding addresses, names, or sizes. Promotional codes and discount links cannot be added after an order has been processed. Please double-check your cart and details before completing checkout.
  • Lost or Stolen Packages: Once a package leaves our hands, buyers are fully responsible for contacting the shipping carrier and filing a lost package claim or a stolen package claim. The Tee BouTeeque is not responsible for postal carrier delays, lost shipments, or porch theft.
  • Trademark & Copyright Statement: Buyers are solely responsible for ensuring they are complying with any trademark and copyright protections when submitting or using our designs, and understanding that you publicly post at your own risk. We are not to be held responsible or liable for any legal implications that may occur to you, your brand, or your business.
  • Rush Orders: Rush options are only allowed on a case-by-case basis at a extra fee. You must email us directly at info@theteebtq.com to receive approval and a custom price quote before a rush timeline can be applied.
  • Order Modifications: Once you approve your design proof and final count, you cannot change the design or reduce your size count. You may only add additional sizes to your order if production has not finished.
  • Vector Art Requirements: If you supply your own design, the file must be vectorized (such as .SVG, .AI, or .EPS). If your file is a low-res image (like a flat PNG or JPEG) and requires digital rebuilding, an artwork reconstruction fee of $25 to $45 will be applied depending on complexity.
  • Checkout & Delivery Agreement: By submitting payment for your order or invoice, you certify that all shipping, delivery, and contact information is 100% correct and explicitly agree to all store policies. The Tee BouTeeque is not responsible for packages shipped to incorrectly entered addresses or delivery issues caused by inaccurate customer info.